{"id":466,"date":"2025-10-14T09:23:40","date_gmt":"2025-10-14T09:23:40","guid":{"rendered":"https:\/\/kapdec.com\/help\/?post_type=docs&p=466"},"modified":"2026-04-20T11:14:20","modified_gmt":"2026-04-20T11:14:20","slug":"faq","status":"publish","type":"post","link":"https:\/\/kapdec.com\/help\/faq\/","title":{"rendered":"Account Setup \u2013 Frequently Asked Questions (FAQs)"},"content":{"rendered":"
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1. How do I create a Kapdec account?<\/strong><\/span><\/h3>\n

To create an account, sign up using your email address, set a secure password, and complete your profile with accurate details. A verified account is required to access tutoring features.<\/p>\n

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2. Why do I need to provide accurate personal information?<\/strong><\/span><\/h3>\n

Providing accurate information ensures platform security, smooth payments, and compliance with Kapdec\u2019s policies. Incorrect or misleading details may result in account restrictions.<\/p>\n

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3. Can I create multiple accounts?<\/strong><\/span><\/h3>\n

No. Users are allowed only one account. Creating multiple accounts may lead to suspension or permanent blocking.<\/p>\n

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4. What should I do if I forget my password?<\/strong><\/span><\/h3>\n
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1. Go to site >\u00a0https:\/\/kapdec.com<\/a><\/div>\n
2. Click Log-in<\/div>\n
3. In the log-in screen > Click on the link “Reset Password”<\/div>\n
4. Enter the email ID used to access your account, click submit ><\/div>\n
\u00a0 \u00a0 \u00a0 You will receive an OTP on your registered email ID.<\/div>\n
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5. Follow the on-screen instructions to reset your password and enter the OTP you just received on the screen.<\/div>\n<\/div>\n<\/div>\n
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5. My account is locked. What should I do?<\/strong><\/span><\/h3>\n

If your account is locked due to multiple incorrect login attempts, it will automatically unlock after 12 hours<\/strong>. You can try logging in again after this period.<\/p>\n

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6. Can I access my account during the lock period?<\/strong><\/span><\/h3>\n

No. You must wait until the lock period ends before attempting to log in again.<\/p>\n

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7. What happens if I continue entering the wrong password?<\/strong><\/span><\/h3>\n

Repeated incorrect attempts may extend security restrictions or trigger additional verification measures.<\/p>\n

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8. Why was my account permanently blocked?<\/strong><\/span><\/h3>\n

Accounts may be permanently blocked for violations such as fraudulent activity, abuse, unauthorized access, or excessive complaints, as outlined in Kapdec\u2019s Code of Conduct<\/a>.<\/p>\n

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9. Can a permanently blocked account be restored?<\/strong><\/span><\/h3>\n

No. Once an account is permanently blocked due to policy violations, the decision is final and irreversible<\/strong>.<\/p>\n

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10. What is considered a violation of the Code of Conduct?<\/strong><\/span><\/h3>\n

Violations include (but are not limited to):<\/p>\n