{"id":1509,"date":"2026-03-21T14:18:12","date_gmt":"2026-03-21T14:18:12","guid":{"rendered":"https:\/\/kapdec.com\/help\/?p=1509"},"modified":"2026-03-31T05:32:10","modified_gmt":"2026-03-31T05:32:10","slug":"kapdec-dispute-resolution-commonly-asked-questions","status":"publish","type":"post","link":"https:\/\/kapdec.com\/help\/kapdec-dispute-resolution-commonly-asked-questions\/","title":{"rendered":"Kapdec\u00a0Dispute Resolution\u00a0Commonly Asked Questions\u00a0\u00a0"},"content":{"rendered":"\n

T<\/em><\/strong>ags:<\/em> Kapdec dispute resolution, tutoring disputes, refund policy Kapdec, session issues, tutor complaints, student support, Kapdec help<\/em> <\/p>\n\n\n\n

Kapdec is committed to ensuring a fair and transparent learning experience for both students and tutors. While most sessions run smoothly, there may be situations where concerns arise regarding attendance, quality, payments, or conduct. <\/p>\n\n\n\n

Commonly asked Questions by students and teachers are below: <\/p>\n\n\n\n

Q1. How do I enter a dispute about a tutoring session on Kapdec?<\/strong> 
A1. You can enter a dispute by contacting Kapdec Support through the platform and submitting session details, including date, time, issue description, and supporting evidence such as screenshots or messages. <\/p>\n\n\n\n

Q2. What types of issues qualify for dispute resolution?<\/strong> 
A2. Disputes may include tutor no-shows, student no-shows, poor session quality, cancellations, payment issues, or misconduct during sessions. <\/p>\n\n\n\n

Q3. Can a tutor dispute a student\u2019s claim?<\/strong> 
A3. Yes, tutors can submit evidence such as attendance logs, communication records, or session recordings to support their case. <\/p>\n\n\n\n

Q4. What information is required when opening a dispute?<\/strong> 
A4. You should include session date, time, participants, detailed issue description, and any supporting documentation. <\/p>\n\n\n\n

Q5. How long does Kapdec take to resolve disputes?<\/strong> 
A5. Kapdec typically reviews disputes within approximately 72 hours, although complex cases may take longer. <\/p>\n\n\n\n

Q6. What should I do if the tutor did not show up?<\/strong> 
A6. Do not approve the session. Instead, submit a dispute immediately and provide any evidence showing the tutor\u2019s absence. <\/p>\n\n\n\n

Q7. If a student misses a session, can they dispute it?<\/strong> 
A7. Generally, no. Student no-shows are typically not eligible for disputes or refunds. <\/p>\n\n\n\n

Q8. Can I dispute a session due to poor teaching quality?<\/strong> 
A8. Yes, you can dispute the session by providing specific examples and evidence supporting the quality concern. <\/p>\n\n\n\n

Q9. What happens if both parties agree to reschedule a session?<\/strong> 
A9. If both student and tutor agree beforehand, the session is rescheduled and not treated as a dispute. <\/p>\n\n\n\n

Q10. Can\u00a0Kapdec\u00a0review session recordings during disputes?<\/strong>\u00a0
A10. Yes,\u00a0Kapdec\u00a0may review recordings (if provided by either a student or a tutor, chat logs, and attendance data to\u00a0determine\u00a0a fair outcome.\u00a0In alignment with the privacy policy,\u00a0Kapdec\u00a0does not\u00a0retain\u00a0any session recordings or similar that could reveal the\u00a0identity\u00a0of either a\u00a0student or a tutor. Hence, if either party provides a video or audio recording,\u00a0Kapdec\u00a0does\u00a0not assume any liability for information shared in chat sessions. Additionally,\u00a0Kapdec\u00a0would\u00a0not\u00a0retain\u00a0any such recording in\u00a0Kapdec’s\u00a0repository\u00a0<\/p>\n\n\n\n

Q11. Can I request a refund after a dispute?<\/strong> 
A11. Yes, if the dispute is validated, you may receive a full or partial refund based on the refund policy. <\/p>\n\n\n\n

Q12. Are tutoring plans refundable once sessions begin?<\/strong>\u00a0
A12.\u00a0Generally, no.\u00a0Refunds are only considered in specific cases such as tutor cancellation or failure to deliver sessions due to tutor’s fault.<\/p>\n\n\n\n

Q13. What happens if a tutor cancels a tutoring plan?<\/strong>\u00a0
A13. Students are typically eligible for a full refund regardless of how many sessions were completed.\u00a0Likewise, in such scenarios, a Tutor would not be eligible to receive any payout for the respective plan regardless of partially delivered sessions.<\/p>\n\n\n\n

Q14. Can I get a refund if I am unhappy with academic results?<\/strong> 
A14. No, refunds are not granted based on academic performance or grades. <\/p>\n\n\n\n

Q15. Are subscription plans refundable?<\/strong>\u00a0
A15. Subscription plans are\u00a0generally non-refundable\u00a0after the trial period ends.\u00a0Kapdec does not support any free trial period or free trial sessions. However, if a tutor is willing to provide free tutoring sessions, then the liability of all such commitments will be completely assumed by the tutors.<\/p>\n\n\n\n

Q16. How long do I have to raise a dispute?<\/strong>\u00a0
A16. You must dispute or approve a session within\u00a072 hours\u00a0of\u00a0its completion, or planned session completion.<\/p>\n\n\n\n

Q17. What happens if I miss the dispute window?<\/strong> 
A17. The session may be automatically approved, and payment will be processed. <\/p>\n\n\n\n

Q18. What if I disagree with Kapdec\u2019s final decision?<\/strong> 
A18. Disputes are subject to binding arbitration as outlined in the platform\u2019s terms. <\/p>\n\n\n\n

Q19. Can I take legal action instead of arbitration?<\/strong> 
A19. Generally, disputes must go through arbitration unless you have opted out according to the terms. <\/p>\n\n\n\n

Q20. Can I use small claims court?<\/strong> 
A20. Yes, if the claim qualifies and complies with the terms of service. <\/p>\n\n\n\n

Q21. Will my personal data be shared during a dispute?<\/strong> 
A21. Kapdec handles dispute data according to its privacy policy and limits sharing to necessary parties only. <\/p>\n\n\n\n

Q22. Can I request deletion of my dispute-related data?<\/strong> 
A22. You may request deletion, but Kapdec may retain records for legal and compliance purposes. <\/p>\n\n\n\n

Q23. What if a student disputes payment after a tutor is paid?<\/strong> 
A23. Kapdec may review the case and adjust or reverse payments if the dispute is valid. <\/p>\n\n\n\n

Q24. Can tutors challenge negative or false claims?<\/strong> 
A24. Yes, tutors can submit supporting evidence to contest student claims. <\/p>\n\n\n\n

Q25. Can tutors report student misconduct?<\/strong> 
A25. Yes, tutors can raise disputes or report inappropriate behavior through the platform. <\/p>\n\n\n\n

Q26. How can I contact Kapdec Support?<\/strong> 
A26. You can contact support via the official email or contact form available on the platform. <\/p>\n\n\n\n

Q27. Can a parent file a dispute on behalf of a student?<\/strong> 
A27. Yes, if they manage the student\u2019s account, they can raise disputes on their behalf. <\/p>\n\n\n\n

Q28. Will filing a dispute affect my account status?<\/strong> 
A28. No, not if done in good faith. However, misuse of the dispute system may violate platform terms. <\/p>\n\n\n\n

Q29. How does Kapdec ensure fair dispute resolution?<\/strong> 
A29. Kapdec evaluates all evidence, session logs, and communications before making a decision. <\/p>\n\n\n\n

Q30. What types of evidence are accepted in disputes?<\/strong> 
A30. Evidence may include screenshots, chat logs, session recordings, attendance records, and payment details. <\/p>\n","protected":false},"excerpt":{"rendered":"

Tags: Kapdec dispute resolution, tutoring disputes, refund policy Kapdec, session issues, tutor complaints, student support, Kapdec help  Kapdec is committed to ensuring a fair and transparent learning experience for both students and tutors. While most sessions run smoothly, there may be situations where concerns arise regarding attendance, quality, payments, or conduct.  Commonly asked Questions by students and teachers are below:  Q1. How do […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[582],"tags":[607,608],"class_list":["post-1509","post","type-post","status-publish","format-standard","hentry","category-policies-legal","tag-dispute-resolution","tag-terms-of-use"],"_links":{"self":[{"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/posts\/1509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/comments?post=1509"}],"version-history":[{"count":2,"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/posts\/1509\/revisions"}],"predecessor-version":[{"id":1653,"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/posts\/1509\/revisions\/1653"}],"wp:attachment":[{"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/media?parent=1509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/categories?post=1509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kapdec.com\/help\/wp-json\/wp\/v2\/tags?post=1509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}